Frequently Asked Questions
Please reach us at support@techteamsos.com if you cannot find an answer to your question.
You can access our support portal at techteamsos.superops.ai. Your login credentials would have been provided during onboarding. If you need assistance with login, please contact us at 937-741-0007.
We provide 24/7 Security Monitoring services. For general IT support and helpdesk assistance, our team is available 8a - 6p. Emergency support is available 24/7 for critical issues.
Immediately contact our emergency support line at 937-741-0007. Don't attempt to resolve security issues independently, as this might compromise evidence or worsen the situation.
Our managed security services include real-time threat detection and continuous monitoring. You can view your security status through your client portal. We also provide regular security reports and immediate notifications for any suspicious activities.
We perform regular automated backups as part of our Data Backup and Recovery service. The frequency depends on your service plan, but typically includes daily incremental backups and weekly full backups.
Recovery time varies depending on the amount of data and the type of recovery needed. For critical files, we typically can restore access within hours. Full system recovery may take longer, but we prioritize based on business impact.
We manage all critical updates and patches automatically through our managed services platform. Updates are typically scheduled during off-hours to minimize business disruption. You'll receive notifications before major updates.
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